As a ‘single source’ provider we can take responsibility for completing the whole job – not just part of it. Therefore it is easier to target areas of shortfall and address improvements. In fact, it raises the level of operative ownership for outputs to the client.
Our model is based on small self-sufficient teams, which means that there is a productivity focus that results in better value to the client.
Small multi-skilled teams reduce the impact of intrusion for tenanted properties, and increased comfort levels for sensitive residents.
Because team become permanent and intuitive, clients benefit from our workers consistently improving their awareness and competence in delivering to their requirements.
From our experience, multi-skilled teams are better able to flex and cop with non-standard jobs. This enables us to better respond to client variations and absorb non-standard and urgent areas of work without jeopardising the outcome.
Although cohesive, teams can operate independently and are not necessarily affected by the performance of other teams. One of the benefits of this is that any failures and shortfalls are localised and does not expose the overall programme – client outcomes can be safeguarded. |
Quality and accountability: 
